Are your Pokémon and hobby products authentic?
Yes. All products sold at Grozod are authentic and sourced from reputable suppliers. We do not sell counterfeit or altered items.
Do you sell sealed Pokémon products?
Yes. We sell sealed Pokémon products. Please note that once sealed products are opened, they are not eligible for return, as stated in our Return & Refund Policy.
How long does shipping take?
-
Orders are processed within 1–3 business days.
-
Estimated delivery time is 5–12 business days after processing.
Shipping times may vary due to carrier delays or peak seasons.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking to update.
What payment methods do you accept?
We accept major credit and debit cards and other payment options available through Shopify at checkout. All payments are processed securely.
Can I return or exchange an item?
Returns are accepted within 30 days of delivery for eligible items that are unused and unopened.
Opened Pokémon packs, boxes, or trading card products are non-returnable for authenticity and fraud-prevention reasons.
What should I do if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with:
-
Your order number
-
Clear photos of the item and packaging
We will review the issue and provide an appropriate resolution.
Do you ship internationally?
At this time, Grozod ships within the United States only.
How can I contact customer support?
You can contact us using the information below:
Email: crissoft67@outlook.com
Customer support hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)